Refund Policy

📄 Overview

At VidToPixar, we provide custom digital services including 3D cartoon-style animations, video editing, and image enhancement. Because each order is handcrafted specifically for you, our refund policy reflects the nature of custom digital work.

Please read this policy carefully before placing your order. By purchasing from us, you agree to these terms.

✅ Full Refund Eligible Refund available

• You cancel your order before we begin work on it
• We are unable to deliver your order within the stated timeframe and you choose to cancel
• A duplicate payment was made by mistake

To request a full refund, contact us at support@vidtopixar.com with your order number.

🔄 No Refund — Revisions Offered Revisions available

• Work has already started on your order
• The final file has been delivered to your email or account

If you are not satisfied with the delivered work, please contact us within 3 days of delivery. We will offer free revisions as specified on your product page to ensure you are happy with the result.

❌ Refunds Not Available Not eligible

• You provided low-quality or unsuitable photos that affected the final result
• You changed your mind after work has begun
• The order was completed and delivered as described
• More than 3 days have passed since delivery without contacting us

📧 How to Request a Refund

• Email us at support@vidtopixar.com
• Include your order number and reason for the request
• We will respond within 2 business days
• Approved refunds are processed within 5–10 business days depending on your payment provider