FAQ
Answers before you create your film
Everything couples ask about ordering a personalized animated love story with VidToPixar.
What is VidToPixar?+
We turn your real photos into a personalized Pixar-style 3D animated love story film — a memorable anniversary or wedding gift video delivered digitally.
How fast is delivery?+
Digital delivery within 24 hours to the email you provide, after we receive complete photos and story details.
How much does it cost?+
From $30: 60 seconds $30, 90 seconds $40, 120 seconds $50, 240 seconds $80. Two characters are included; additional people are $5 each (up to 8).
What's included with music?+
60s and 90s include cinematic background music only (no custom song). 120s and 240s include a FREE personalized love song from your story plus background music.
Do you offer a money-back guarantee?+
Yes — 100% money-back while free revisions remain. Cancel before production for a full refund. After all 3 free revisions are used, refunds are no longer available. See the Refund Policy.
Are revisions included?+
Yes — 3 free revisions are included. After that, each extra revision costs $5. Once all 3 free revisions are used, refunds are no longer available.
What photos should I send?+
Clear, well-lit face photos (and full-body if possible) plus a few relationship moments. Better references help us turn photos into animation that looks like you.
How are photos used and stored?+
Only to fulfill your order. We do not sell or share them for ads. Photos are deleted within 30 days of completion (see Privacy Policy).
How do I pay?+
Secure checkout via Stripe. Depending on availability you may pay with Visa, Mastercard, Amex, PayPal, Apple Pay, or Google Pay.
Is there physical shipping?+
No. Films are digital only. See our Shipping / Digital Delivery page.
How do I track my order?+
Delivery updates go to your email. You can also use the Track Order page or contact support.
Is this a good gift for my boyfriend or girlfriend?+
Yes. It's a personal gift made from your own photos and story, and it's ready in 24 hours, so it works for birthdays, anniversaries, Valentine's Day or just because.
Can you add our kids, family or pets?+
Yes. Two characters are included and each extra person is $5 (up to 8).
Do I get a custom song?+
120s and 240s films include a free personalized love song written from your story. 60s and 90s include background music.
How do I watch it or play it on TV?+
We email you when your film is ready. Watch it in your customer account in any browser; after you approve it you can download it as an MP4 video and play it on a TV via screen mirroring (AirPlay/Chromecast) or a USB stick.
Are you affiliated with Pixar or Disney?+
No. VidToPixar is an independent studio. 'Pixar-style' only describes the 3D animated look of our films.
Where is VidToPixar based?+
Rua Angola 16, Olival Basto 2620-067, Portugal. Email support@vidtopixar.com.
Still need help? Contact us · Refund policy · Start your order