100% money-back guarantee

Overview

VidToPixar sells personalized Pixar-style 3D animated films created from your photos. All products are digital goods delivered by email within 24 hours. Prices start from $30 (60s $30 / 90s $40 / 120s $50 / 240s $80), plus $5 per extra character after two included people. Payments are processed securely by Stripe.

1. Cancel before work starts — full refund

If you cancel after payment but before we begin character design or animation production, you are entitled to a full refund of the purchase price. Contact us as soon as possible at support@vidtopixar.com.

2. Revisions — 3 free, then $5 each

Once production has started (or after your preview is ready), every order includes 3 free revisions so we can adjust likeness, scenes, pacing, music notes, and other details. Submit revision requests from your customer account portal with clear notes.

After you have used all 3 free revisions, each additional revision costs $5, paid securely via Stripe before the request is sent to our team.

3. Money-back after production starts

While you still have free revisions remaining, you may request a full refund under our 100% money-back guarantee if you are not thrilled after reasonable revision attempts. We refund the original payment method via Stripe.

Important: Once all 3 free revisions have been used, refunds are no longer available on that order. Paid ($5) revisions may still be purchased, but the money-back guarantee no longer applies.

4. How to request a refund

1. Email support@vidtopixar.com with the subject line “Refund request”.
2. Include your order email, approximate order date, and reason for the request.
3. We typically respond within about 2 hours during business coverage and aim to process approved refunds promptly (Stripe timelines may take several business days to appear on your statement).

5. Timeframe

Please request refunds within 14 days of delivery of your film preview or final file, and only while free revisions remain unused or partially used. Later requests are reviewed case by case only if the free revision quota has not been exhausted.

6. Digital goods clarity

Because VidToPixar delivers intangible digital media (downloadable or streamable video files), there is no physical return. Refunds are monetary only. Abuse of the guarantee (e.g. repeated chargebacks after accepting a completed film without contacting us) may result in order refusal for future purchases.

7. Chargebacks

Please contact us before opening a dispute with your bank or PayPal. We resolve most issues through revisions or refunds and can provide order evidence to Stripe when needed.